Payment Terms
Payment terms for retailers are established once their account has been approved and are strictly confidential. All retailers must abide to their terms with every transaction. Sofa By Fancy reserves the right to hold shipment if payment does not follow through and will only be released once funds are received. We accept all forms of payment including cash, cheque, major credit cards, direct deposits.
Cancellations and Return/Exchange Policy
Order cancellations can be made 3 days from when the order was placed. After 3 days, the retailer is not allowed to cancel and must provide payment for the complete order.
We value customer satisfaction and want all our customers completely satisfied with their order. Retailers must contact us within the first 5 days of delivery if their shipment is delivered with any manufacturer defects. Sofa By Fancy is subject to assess the product(s) in case of return or exchange and may refuse or delay the process if there is suspicion that the product is abused. Any transportation costs from and to Sofa By Fancy will not be covered. Please note that all customized furniture is final sale and may not be returned or exchanged.
In terms of defected products that require repair: all claims must be presented to the authorized Sofa By Fancy dealer. All claims must be accompanied with a proof of purchase which indicates the date of purchase. All arrangements for any repairs will be confirmed by the Sofa By Fancy customer service representative and then a Return Authorization Number will be issued. Sofa By Fancy reserves the right to repair or replace any defective merchandise upon inspection of the product. Any transportation costs from and to Sofa By Fancy is not be covered by any warranty.
Warranty
This Limited Warranty (“Warranty”) is provided by Sofa By Fancy Inc. (“Sofa By Fancy”) and applies exclusively to the original retail purchaser of Sofa By Fancy products purchased from an authorized Sofa By Fancy dealer. This Warranty covers only defects in materials and workmanship arising solely from the manufacturing process.
This Warranty does not extend to, and specifically excludes, any damage, deterioration, or defect caused by misuse, abuse, neglect, improper maintenance, accidents, unauthorized repairs or alterations, transportation, handling, delivery, installation, or any form of normal wear and tear.
Our Tailoring and Workmanship (1 YEAR LIMITED WARRANTY)
Sofa By Fancy warrants its tailoring and workmanship to be free from manufacturing defects for a period of one (1) year from the original date of purchase. This Warranty does not extend to normal variations in tailoring, including but not limited to stitching, seam straightness, or fabric alignment, which are inherent in handcrafted products. We stand behind our workmanship.
Our Frames (LIMITED LIFETIME WARRANTY)
All frames constructed of Canadian kiln-dried hardwoods and approved wood by-products are warranted against defects in materials and workmanship for the lifetime of the product under normal residential use. This Warranty is limited solely to structural integrity of the frame. Surface scratches, dents, warping, and any damage caused by exposure to moisture, heat, or humidity are excluded.
Our Suspension System (Springs) (5 YEAR LIMITED WARRANTY)
High-carbon 8.5-gauge sinuous springs attached with insulated spring clips and coated tie wires are warranted against manufacturing defects for a period of five (5) years from the date of purchase. No warranty is extended for noises, squeaks, or changes in seating comfort arising from normal use.
Our Seating and Backs (2 YEAR LIMITED WARRANTY)
Normal Wear and Performance
Seat cushion cores will soften with use and conform to the contours of the user’s body. Such changes constitute normal wear and tear and shall not be deemed a defect or a loss of resiliency.
Fiber-Fill Components
Fiber-filled cushion tops, backs, and arms will flatten and compress with prolonged use. This is inherent to fiber-filled and fiber-wrapped products and is not considered a defect. Routine fluffing and maintenance are required to preserve performance.
Coverage Period and Scope
For one (1) year from the date of purchase, Sofa By Fancy will, at its sole discretion, provide replacement cushion cores for defective foam. After this period, Sofa By Fancy’s responsibility shall be limited to replacement of cushion cores only, contingent on the type of foam originally purchased.
Exclusions and Purchaser Obligations
All associated costs, including but not limited to labor, packing, shipping, handling, and transportation,shall be borne exclusively by the purchaser. Sofa By Fancy expressly disclaims liability for incidental or consequential damages. An upgraded 2.5 lb foam option with a five (5)-year warranty is available for an additional charge at the time of purchase.
Fabric & Leather (1 YEAR LIMITED WARRANTY)
Fabric and leather coverings are warranted against manufacturing defects for a period of one (1) year. This Warranty does not cover:
- Normal wear and tear, including fading, pilling, shrinkage, or stretching.
- Natural variations in leather grain, color, or texture.
- Damage arising from spills, chemical treatments, improper cleaning, or exposure to sunlight.
- Damage caused by pets, sharp objects, or misuse
Procedure for Claims
All warranty claims must be submitted through the original authorized Sofa By Fancy dealer and must include proof of purchase indicating the date of sale. Upon receipt, Sofa By Fancy will issue a return authorization number and determine, at its sole discretion, whether to repair or replace the defective merchandise.
All transportation, delivery, and freight costs to and from the authorized dealer or Sofa By Fancy’s facility are the sole responsibility of the purchaser and are not covered under this Warranty.
This Warranty is the sole and exclusive warranty provided by Sofa By Fancy. No other warranties, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose, shall apply.
Sofa By Fancy shall not be liable for any incidental, consequential, or indirect damages, including but not limited to loss of time, inconvenience, or loss of use. Some jurisdictions do not allow limitations on implied
warranties or exclusion of incidental or consequential damages, so these limitations may not apply to all
purchasers.
This Warranty shall be governed by and construed in accordance with the laws of the Province of Ontario,Canada, without regard to its conflict of laws principles.
Clearance
Any items sold under clearance will be sold as presented. No customization will be completed for any clearance products. No returns or exchanges are possible for any products under clearance,and you will not be eligible for our warranty policy for any of these items.
Communication
At Sofa By Fancy, we are committed to maintaining effective communication among our retailers and customers. We provide monthly email promotions and campaigns for our active customers. If you wish not to receive any marketing materials from us, please contact our Media Lead at [email protected]. Please note that if you do wish to unsubscribe from our marketing material, you will not have access to exclusive promotions or sales offers that we provide to our retailers. All emails are kept private and will not be shared, auctioned, or sold to any third-party.
Once again, we thank you and appreciate you for choosing Sofa By Fancy.